01 Acceptance of Terms
These Terms of Service ("Terms") govern your use of the services provided by DeltaXEL Innovations ("Company", "we", "us", "our"). By accessing our website, engaging our services, or signing a contract with us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
Summary: By using our services, you agree to these terms. Please read them carefully before engaging with us.
02 Services Provided
DeltaXEL Innovations provides the following professional IT services:
- Software Development: Custom web applications, SaaS platforms, ERPs, and enterprise software
- Mobile App Development: Native iOS/Android apps and cross-platform solutions
- AI & Chatbot Development: Custom AI solutions, GPT-4 integrations, and intelligent automation
- Cloud Infrastructure: AWS, Azure, GCP setup, Docker, Kubernetes, and CI/CD pipelines
- Cybersecurity: Security audits, penetration testing, and 24/7 monitoring
- UI/UX Design: Wireframes, prototypes, design systems, and user research
- IT Consulting: Technology strategy, architecture planning, and digital transformation
Specific deliverables, timelines, and pricing will be defined in individual project agreements or Statements of Work (SOW).
03 Client Responsibilities
To ensure successful project delivery, clients agree to:
- Provide accurate and complete project requirements
- Respond to communications within reasonable timeframes (typically 48 hours)
- Provide necessary access, credentials, and materials required for the project
- Designate a single point of contact for project coordination
- Review and provide feedback on deliverables within agreed timeframes
- Ensure all materials provided do not infringe third-party rights
- Comply with all applicable laws and regulations
Note: Delays caused by client-side dependencies may impact project timelines and could result in additional costs.
04 Payments & Billing
4.1 Payment Terms
- Advance Payment: 30-50% of total project cost due at project kickoff
- Milestone Payments: Remaining amount split across project milestones
- Final Payment: Due upon project completion before final delivery
- Retainer Projects: Billed monthly in advance
4.2 Payment Methods
We accept bank transfers (NEFT/RTGS/IMPS), UPI, and international wire transfers. All payments should be made to our official company accounts only.
4.3 Late Payments
Late payments may incur interest at 1.5% per month and may result in project suspension.
4.4 Refund Policy
Advance payments are non-refundable once work has commenced. Refunds for milestone payments are evaluated case-by-case based on work completed.
05 Intellectual Property
5.1 Client Ownership
Upon full payment, clients receive full ownership of the final deliverables, including source code, designs, and documentation, unless otherwise specified in the project agreement.
5.2 Company Rights
DeltaXEL Innovations retains the right to:
- Use pre-existing tools, libraries, and frameworks (with appropriate licenses)
- Showcase completed work in our portfolio (unless NDA prohibits)
- Reuse generic code components and design patterns
- Retain moral rights to our original work
5.3 Third-Party Components
Projects may include open-source or third-party components subject to their own licenses. We'll disclose these during project planning.
06 Confidentiality
Both parties agree to maintain strict confidentiality regarding:
- Business strategies, financial information, and trade secrets
- Customer data, user lists, and proprietary information
- Technical specifications and source code
- Any information marked as "confidential" or reasonably understood to be confidential
This obligation survives termination of the business relationship for a period of 3 years. Mutual NDAs can be signed upon request for additional protection.
07 Project Delivery
7.1 Timelines
Project timelines are estimates based on requirements provided. Actual delivery may vary due to:
- Scope changes requested by client
- Delays in client feedback or approvals
- Third-party dependencies or integrations
- Force majeure events
7.2 Revisions
Each project includes a specified number of revision rounds. Additional revisions beyond the agreed scope will be billed separately.
7.3 Acceptance
Clients have 7 days to review and accept deliverables. If no feedback is received within this period, deliverables are deemed accepted.
7.4 Warranty Period
We provide a 30-day warranty period post-delivery for bug fixes. This does not cover:
- New feature requests
- Issues caused by client modifications
- Third-party service failures
- Server or hosting issues outside our control
08 Warranties & Disclaimers
We warrant that:
- Services will be performed professionally and with industry best practices
- Deliverables will substantially conform to agreed specifications
- We have the right to perform the services offered
We do NOT warrant that:
- Software will be completely error-free or uninterrupted
- Services will meet every expectation beyond documented requirements
- Third-party services or APIs will always remain available
Disclaimer: Except as expressly stated, all services are provided "as is" without warranties of any kind, either express or implied.
09 Limitation of Liability
To the maximum extent permitted by law:
- DeltaXEL Innovations shall not be liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by client for the specific project in question
- We are not responsible for lost profits, data loss, or business interruption
- We are not liable for third-party claims arising from client-provided content
Some jurisdictions do not allow certain liability limitations, so the above may not apply to you.
10 Termination
10.1 By Client
Clients may terminate projects with 15 days written notice. Payment is due for all work completed up to the termination date.
10.2 By Company
We may terminate services immediately if:
- Client fails to make payments
- Client requests illegal or unethical work
- Material breach of these Terms
- Mutual agreement between both parties
10.3 Effect of Termination
Upon termination, client receives all completed work for which payment has been received. Outstanding payments remain due.
11 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.
Before pursuing legal action, both parties agree to attempt dispute resolution through good-faith negotiation and mediation.
12 Contact Information
For questions about these Terms of Service, please contact us: